The articles are being sold directly from Masserano Srl (Masserano Cashmere), with registered office in Italy, Strada Cascina Cortella 70A 13900 Biella, VAT n. 02427800020.


1. Our business policy

 1.1 The goods displayed on the Site are offered on sale exclusively to “consumers”. In order to this Condition of Sale, Consumer shall mean any individual above the age of consent who is buying fro privat use or for his or her trade, business or profession.

1.2 Orders will be only shipped within the European Union, UK and USA

1.3 Considering our business policy, we reserve the right not to process orders received from users who are not “Consumers” and any other order which does not comply with our business policy.

1.4 These Conditions of Sale may be modified at any moment. You are therefore asked to accept only the Terms and Conditions applicable at the time of purchase with each of your orders.

1.5 The Customer is requested to read carefully these Conditions of Sale that can also be viewed and downloaded at any moment through the site homepage in order to allow the memorization and the replication of the information by the Customer according to Art. 12 of Legislative Decree 9th of April 2003, n.70. A copy of the Conditions of Sale will be sent to the Customer with an e-mail.

2. Contract agreement

2.1 To execute the purchase contract you must fill out the order form following the relevant instructions and selecting “confirm”. Upon confirmation, your order will be submitted, it could be placed and it could not be modified.

2.2 The contract shall be deemed completed when we receives your order form electronically and the order information has been verified as correct. The order will be binding only if the purchase process have been completed regularly and in the correct way.

2.3 The order form contains a copy of this Conditions of Sale and a summary of the information on the characteristics of each product and the relevant price (including all applicable fees and taxes), the way of payment, the shipping terms and references to your right of withdrawal and the terms and condition for returning products. The prices include all taxes and duties for shipping with the EU and USA and net of any duties and VAT for shipping to the UK

2.4 Before submitting your purchasing order you are asked to carefully read the Conditions of Sale, to print a copy and to save or reproduce a copy for your own personal use. Before submitting the order form, please identify and correct possible input errors.

2.5 The order form will be filed in our data base for the time required to process your order and as provided by law.

2.6 The order may not be placed when it is incomplete, incorrect or when there are not sufficient guarantees of solvency. We shall inform you by e-mail that the contract has not been executed specifying the reasons thereof.

2.7 By submitting an order you recognize and declare to have review all the directions supplied during the purchase process and to fully accept this Conditions of Sale and the Privacy Policy.

3. Product features, prices and availability

3.1 Masserano Cashmere products purchased are only exclusive and top-quality models, the result of the best Italian manufacture.

3.2 For each product selected you can view a web space showing the main features of the item: photographs of the product, unit price, its sizes or available lenght.

3.3 We make every effort to ensure that the photographs displayed on the site are faithful reproductions of the original products, but variations may occur due to the technical and color resolution characteristics of your computer. The images and the colors may not exactly correspond to the real garments due to the Internet browser or monitor used. Masserano Cashmere shall not be liable therefore for the eventual inadequacy of the images displayed on the site owning to the above mentioned technical issues.

3.4 You can choose the items and placed them in your Shopping Cart, in which product name and image allowing the correct viewing of your purchase. Check that the contents of the Shopping Cart are correct before confirming your order completing the purchase form according to the instructions provided on the relevant page of the Site and confirming that you read and agreed on these Terms and Conditions.

3.5 Product prices are expressed in € (Euro) including all applicable fees and taxes for EU delivery and net for shipping to the USA and UK. Delivery costs are excluded and they are indicated in “Shipping and Delivery” section of these Conditions of Sale.

3.6 The total amount in the Shopping Cart shown includes shipping costs, as detailed below and displayed on the Shopping Cart.

3.7 Product prices may be modified or updated. Make sure of the final purchase price before confirm your request.

3.8 All the products come with an identification tag attached.

3.9 All the products are subject to stock limits and might be orderable with delivery time specify within the webpage. The system is updated with the present moment stock, but inconveniences may occasionally occur regarding the availability of certain products. In such circumstances, we will inform you of this fact as soon as possible and in any case within thirty (30) days beginning with the day after you sent the order. In the event that your credit card has already been charged, you will be refunded as soon as possible and never after thirty (30) days from the date in which we receive your purchase order.

3.10 If you are not completely satisfied or the goods do not correspond to the ordered products you must keep all the documentation and the product and you also must promptly notice us at the e-mail address: shop@masseranocashmere.com

4. Payment

4.1 Payment of the product prices and relevant delivery costs must be made by using credit cards or bank transfer. The credit cards that we accept are: Visa,  MasterCard, Amex, Diners, Discover, Paypal

4.2 We provide the delivery of products once your credit card data has been verified. The transaction will be charged to your credit card only once:

  • the credit card data has been verified;
  • and only after that we have received the debiting authorization from the credit card issuer and product availability has been verified by us.
  • The Customer’s credit card will be charged only once the order is ready to be shipped.

4.3 All payment details will be sent by encrypted protocol to Stripewithout third parties having any access. Such details will not be used except for performing the purchase procedure or issuing refunds in the case of returns.

4.4 Bank Transfer

Once you choose this type of payment, you need to follow the below instructions:

you need to write as reference your name, date and number of the order.

Bank transfer in favour of:

Beneficiary: Masserano s.r.l.

Bank: Banca Sella

IBAN Code: IT 16 L 03268 22300 053890054630



Please consider around 3/5 working days before the payment reaches Masserano Srl account.

Masserano Cashmere has the right to cancel any order if no payment reaches Masserano Srl account after 10 days from receipt of the order.

5. Shipping and delivery


– FREE SHIPPING for orders over € 300.00
– For orders under € 300.00 the cost of shipping will be € 10,00 (VAT included)

– FREE SHIPPING for orders over € 300.00
– For orders under € 300.00 the cost of shipping will be € 15,00 (VAT included)

– FREE SHIPPING for orders over € 300.00
– For orders under € 300.00 the cost of shipping will be € 20,00 (VAT included)

Cost of shipping will be seen together with the product(s) in the shopping cart.

5.2 For security reason, at the time of delivery it is necessary a signature by an adult (over 18 years of age). No delivery at post office box.

5.3 All the purchases will be delivered by courier. The orders will be placed and delivered from Monday to Friday, excluding holidays and shutdown vacations (in August). Masserano Cashmere is not responsible for unpredictable delays, notwithstanding that, except for cases of Force Majure, the products will be delivered within a maximum of sixty (60) working days following the day after the submission to Masserano Cashmere of the order by the Customer.

5.4 We shall make every effort to deliver the ordered products as quickly as possible, and to this end may break up an order into several shipments according to the availability of the items. In this case we will inform you and you will be billed total shipping costs as one single delivery.

5.5 At the time of delivery an adult, or a person in charge, shall be present in order to verify that the number of the boxes are same as reported on the transportation documents (DDT) and that the packaging and the product are not damaged.

Any damage in the packaging and/or in the products or any discrepancy between the number of the boxes actually delivered and the number of the boxes indicated on the transportation document, shall be immediately notified by indicating it in writing on the Courier’s delivery documents. Once the Customer has signed the Courier’s transportation document, the Customer may not oppose objection on the external characteristic of the delivered goods.

6. Returns and refunds

6.1 You may cancel your contract without any penalty within fourteen (14) working days beginning with the day after you received purchased products. It’s not possible to change the items with another one.

6.2 In order to return any items to Masserano Cashmere,you need to send an email to shop@masseranocashmere.com stating he reason of the return, the names and the quantity of the articles you wish to return..

6.3 Your right to cancel the contract provide the refund of the price of the product already purchased.
To return the products:

– the products should be returned complete and should not have been used, washed or damaged.
– the identification tag should still be attached to the products.

– the return card should be correctly filled in and sent within fourteen (14) working days beginning with the day after you received purchased products

– the products should be returned with their original packaging and in a unique delivery.
– the products should be returned within fourteen (14) working days beginning with the day after you received purchased products
We will not refund you if you fail this obligations, but you could get back (at your expense) the product in the same conditions you have returned it. Otherwise we can hold the products back, other than the price of the products we have already collected.

6.4 We will refund you as soon as possible, and in any case, within thirty (30) days beginning with the day after we received your return request. We will verify terms and conditions of your request and after that we provide the refund.

6.5 We will refund always the person who made the payment, even if in the case that he/her doesn’t correspond to the addressee of the delivery.

6.6 Masserano Cashmere will send you details of the courier you will need to use to return the product. With this Carrier you can return the product for free, delivery will be at the expense of Masserano Cashmere.

If you decide to use another Carrier to return the product, delivery costs will be at your expense and you assume the responsibility for any item returned being lost or damaged.

6.7 Outside the EU, the cost of the return shipping will be of the “consumer”

6.8 Bespoke items (made to measure, embroidered…) are not returnable/exchangable


7. Disputes

7.1 These Conditions of Sales shall be construed in accordance with the Italian law, including the legislative decree 6 September 2005 no. 206 (Italian Consumer Protection Code), with specific reference to the law on “in the distance contract” and Italian legislative decree 9 April 2003 no. 70 (e-commerce law).

7.2 The Customer accept the non exclusive jurisdiction of the Italian courts. For any controversy arising from or in connection to the navigation or the use of the Site the competent court shall be the court of Biella.

8. Updating

8.1 Masserano Cashmere reserves the right at any moment to modify this Conditions of Sale and the Privacy Policy. These amendments shall be effective only in relation to purchase orders submitted after the date of modification or amendments.

9. Privacy

You will find information on how we process your personal data by clicking on Privacy Policy.