You have the right to withdraw from the contract without any penalty within fourteen (14) working days, starting from the day of receipt of the purchased products. It is not possible to exchange an item with a different one. Made to measure/order items or with embroidery/initial are not exchangeable or refundable. If you want to proceed with a return you will nedd to email us at shop@masseranocashmere.com stating the reason of the return, the name(s) and size of the article(s). The right of withrawal includes the refund of any sum already paid and the following must be respected: the items must not be used, washed or damaged the tag must still be attached to the item the return form must be filled in and sent within fourteen (14) working days of receipt of the products the products must be returned in their original packaging and sent in a single shipment the products must be sent within fourteen (14) working days Returns within the European Union are free of charge and we will inform you of the courier you will need to use. If in any case you decide to use a different courier you will need to pay the shipping cost and you will be liable for any damages/loss. Outside the European Union, shipping and handling of the returns are responsability of the “customer”.

If you made a return, a refund will take place within 14 days from the day of delivery of the package to the courier. Once we receive your return, we will send you a confirmation email. In case your return the whole order and you paid the shipping, the shipping cost will also be refunded. Have you paid by credit card? We will process the refund on the same credit card. Have you paid with PayPal? You will receive the amount on your PayPal account. Have you paid by bank transfer? The refund will be made on the same bank account